These reports cover the rest of the bot’s activity: closing notes, integrations, errors, calls and your own events.
Booking Services
Bookings made through your Booking Services, by status: Pending, Confirmed, In Progress, Cancelled, Completed, No Show and Inactive. It also shows the total compared to the previous period and the Average lead time (hours) between booking and appointment. The report is in beta.
Closing Notes
The notes agents leave when they close a conversation. You see how many notes were added per category and for how many bot users, compared to the previous period, and how the categories are distributed. To turn on closing notes, see Organize conversations.
Inbound Webhooks
The webhook calls your bot received and for how many bot users, compared to the previous period. See Inbound Webhooks.
Error Logs
The errors that happened while the bot was running, to find and fix problems quickly. The detail of each error is in Error Logs.
Calls and Call Agent Report
The calls of the bot and the work of the agents who answer them. See WhatsApp Calling.
Custom Events and Custom Reports
The reports you define yourself. Custom Events counts the custom events you trigger from your flows, and Custom Reports shows the custom reports you set up in Tools. Both stay empty until you create them.