A menu gives users a shortcut to the parts of your bot they use most. Instead of going through a whole flow, they tap a menu item and go straight to the sub-flow you chose.
Menus live in Contents → Menus. This option shows up in bots with channels that support menus, like an omnichannel bot. A bot that only has WhatsApp does not show it.
Create a menu
- Go to Contents → Menus and click + New Menu.
- Give the menu a name.
- Click + Add Menu Item, write the title of the item and choose the sub-flow the user goes to when they tap it.
- Add the rest of the items and click Save.
The list shows every menu of the bot with its name.
On Facebook, the persistent menu has at most 3 buttons. Besides going to a sub-flow, an item can open a website or the checkout page.
Show a different menu to each user
To change the menu a user sees, add an Action step to your flow with Set User Menu and choose the menu. From then on, that user gets that menu.